Ammunition. Productivity team report by Ammunition Productivity Team

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It is a management tool. You can use any number of marketing plan elements to structure a marketing plan in the form of a hierarchy. You can assign one or more campaigns to each marketing plan. Campaigns: • • • 50 Campaigns serve operative marketing planning. They describe actions that are carried out, for example mailing actions, product promotions, and telemarketing. Criteria such as target groups, products, documents, people responsible, and the budget are defined in the campaign for these activities.

List the different interactions like appointments, opportunities etc. that can be identified in the Interaction History. Continued on next page 42 © 2011 SAP AG. All rights reserved. 2010 SAPCRM Lesson: Introduction to the CRM WebClient User Interface 6. Within the account information you want to integrate also an assignment block that allows you to maintain notes for the account. Personalize the account detail screen in the way that a new block will appear at the bottom of the screen. a) 7. In the upper right side of the Account screen select the button Personalize (pencil icon) and choose the assignment block for Notes to be displayed.

All rights reserved. 33 Unit 2: Basics and Architecture SAPCRM Figure 24: User Interface - L-Shape The L-shape within the user interface provides easy global navigation throughout the entire SAP CRM application. Generic shortcuts for fast data entry, access, and other information are also included. The L-shape consists of a header (top) and navigation (left-hand) area. The position and size of the L-shape is static and its content can be configured as business-role dependent. Figure 25: User Interface - Entry Page HOME 34 © 2011 SAP AG.

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